Refund Policy

1. Refund Eligibility Parameters

We stand behind our utility software. We offer a 14-day technical support warranty. If you experience system conflicts, layout rendering failures, or general execution incompatibility with WEX, please follow these resolution guidelines:

• Submit a support ticket describing the behavior to help@mubashar.dev within 14 days of your purchase date.
• Allow our engineering support team up to 48 hours to provide a custom configuration resolve.
• If the incompatibility remains unresolved, or WEX is confirmed incompatible with your device specifications, we will authorize a 100% refund.

2. Process for requesting refunds

Refund approvals are triggered directly through Lemon Squeezy, our merchant of record. Once approved by our team, the payment gateway automatically processes a return to your original payment card within 5 to 10 business days.

3. Non-refundable Conditions

Refund requests submitted outside the 14-day technical warranty window, or claims involving fraudulent usage of license credentials, are not eligible for refunds.

4. Support Contact

For all licensing, payment returns, and configuration troubleshooting, please contact: help@mubashar.dev.